I am interested in service / support from MyPC Help.net. What do I need to do to get started ?

Getting started is easy. For each PC being supported in the home of office, we will need a model, serial number, and year purchased. Next you will need to fill out the form that will tell us a little about you or your office, the PC information describe above, and the support plan of your choosing. 

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I would like to use  the service. What do I do when I have a problem ?

When a problem arises you can fill out a form online here or give us a call at 614-496-1729 to start the problem resolution. 

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Is there any long term contract ?

No. All work is done on an hourly basis. We do ask that a contract be signed for a project that might take more than 10 days to complete.

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Do you have an evaluation fee to look and see what is wrong with my PC(s)?

Yes. There is a $50.00 evaluation fee per PC. This fee will be credited to the final bill for the services performed.

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Why should I use your service?

MyPCHelp.net offers phone and on-sight service / support to both home and office environments. 

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What are the hours of operation?

We are here to serve you Monday thru Friday 8:00am - 5:00 pm (EST).  There is 24 hour support available. This is not covered in any of our plans. All after hour service / support is $125.00 per hour. Please email 24hrsupport@mypchelp.net or call our office 614-496-1729 and leave a message for the on call technician. The tech will be paged immediately.

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